FAQ’s

About Jake’s Chop Shop
Check our “About us” page

How do I order?
The easiest best way is to order online….”shop” shop.jakeschopshop.com It’s fast, simple and secure.

Should I be concerned about my credit card or the disclosure of other personal information.?
Hell no...Jake’s Chop Shop uses “Turbo SSL Certificate” to protect credit card data. We do not store credit card numbers on our web server or anywhere in our office. We do not share your information, but we hope you would like updates from time to time. Or, if you never want to hear from us again, just click the button when checking out. (privacy policy)

When will my order ship?
Most orders are shipped the same or next day.

When will you charge my card?
Your card will be charged at the time of order.

What are accepted forms of payment?
For online orders, we accept; Visa, Mastercard, American Express, Discover and Paypal. Checks and money orders are also accepted and can be sent to:
Jake’s Chop Shop
805 South Farmer
Tempe, AZ 85281
Please be sure to include shipping.

What is your return/exchange policy?
If you are not completely happy with your shop goods, they can be returned for a refund within 10 days of delivery less a 20% restocking fee and shipping charges. We only accept items that have not been used, worn, or washed. Please email kustomer service service@jake’schopshop.com before sending the return. Please pack your item(s) along with a copy of your original invoice and send the package to:
Jake’s Chop Shop
805 South Farmer
Tempe, AZ 85281

kustom work cannot be exchanged or returned, however we will do everything in our power to make you happy. We do not offer direct exchanges. However, if you would like to exchange an item, please return the item within 10 days and order a new item online.

How can I get help on an order?
Just drop us a line at info@jakeschopshop.com, or call during business hours (M-F 8:00am to 5:00pm Pacific Time) 480-227-8883. We’re here to assist any way we can. For the fastest service, please have your order number ready.

How can I track my order?
Once your order has shipped, we will email your tracking number to the email address you provided us at the time of your order.

Can I call & chat with you guys?
We are a chatty group and would love nothing more; info@jake’schopshop.com, call
480-227-8883 or stop by the shop (address link)

Can I mail in an order?
No problem. Just go online and print out your order form and send it to us. Make sure to include the shipping costs. Send it to:
Jake’s Chop Shop
805 South Farmer
Tempe, AZ 85281

Do you ship overseas?
Sure. Jake’s Chop Shop will ship to most countries, though some countries have been excluded because of a high occurrence of fraud. We cannot accept credit cards for international orders. International orders are shipped either Global Priority Mail or Fedex International.

How long will my order take?
One to four weeks depending on your location. If you are in the US we can ship your orders via FedEx or USPS Priority Mail. Most shipments will be sent from the Phoenix area, so your ship time will depend on your proximity to Phoenix. Most orders reach their destination in 3-7 days. Southern California residents usually receive their order in 1 to 3 days.

Do the colors I see on the website match the actual colors of the item?
We do everything we can to make the images and colors as accurate as possible, however due to varying computer monitor sizes and displays, colors of the actual product may differ slightly. Color accuracy typically has more to do with monitor setup than the photos or colors on the website.

How do I order kustom furniture?
The best way to start is to fill out the “kustom form” Please keep in mind each piece is made kustom for you. Depending on the scarcity of parts and the labor required, kustom pieces take anywhere from 2-6 months to complete.

Shipping

Shipping Rates
Wares – (link to shipping charges in the shop)
Limited - Flat rate per piece (link to shipping charges in the shop)
kustom - $.90 per pound…Link to quote using zip code shipping quote
Super fast shipment…We can also ship overnight or 2-day express at an additional cost.

Do you ship to P.O. Boxes?
Sorry. Our shipper does not ship to P.O. boxes.

Can I order over the phone?
Yes, we will take your shipping and credit card information over the phone if that is easier for you. We also accept checks or money orders if you are uncomfortable ordering with a credit card.

What if an item is out of stock?
If an item is out of stock, and the our online store hasn't already told you, we will e-mail you to let you know it has been back-ordered, and give you an approximate time of when it will be in stock and sent out. In most cases, if you ordered more then one item, they will all be held up.

Warranty?
We offer a 30-day warranty for manufacturer defects. Yeah, no refunds will be given if you clearly damaged the item on your own. Please email service@jakeschopshop.com prior to sending it back.

What is Kustom Kulture?
Kustom Kulture is a US neologism used to describe the artwork, the vehicles, the hairstyles, and the fashions of those who drove and built kustom cars and motorcycles in the United States of America from the 1950s through today. In the early days of Hot Rodding, many fashions and styles developed. Over time, each of these distinct styles of kustomizing have blended and reshaped our everyday life. Artists such as Von Dutch (Kenny Howard), kustom car builders such as "Big Daddy" Ed Roth, hot rod and lowrider kustomizers such as the Barris Brothers, along with numerous tattoo artists, automobile painters, and television shows such as Happy Days, have all helped to form what is known as Kustom Kulture
http://en.wikipedia.org/wiki/Kustom_Kulture

What is lowbrow art?
The term "lowbrow" has been used to identify the sources of inspiration for the art and as a way of asserting that lowbrow art is, in part, a critique of highbrow culture. Some museums, art critics, galleries, etc., have been uncertain as to the official status of lowbrow in relation to the fine art world. Some doubt that it's a "legitimate" art movement. This may be because many lowbrow artists began their careers in fields not normally considered fine art, such as illustration, tattooing and comic books, and/or do not have a university degree in fine art. http://en.wikipedia.org/wiki/Lowbrow_%28art_movement%29